Emotional Intelligence

What is emotional intelligence?
Daniel Goleman:  “EI is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” Emotional intelligence is the key to both personal and professional success”
Emotional Intelligence has been shown to be a more significant determinant of success, at work and in life. Contact us for a review of your training criteria 604-421-1722
Module 1:

Understanding Emotional Intelligence  – overview and application
Who am I as a manager?
What are your goals?
Stress in the work place
Positive self talk, visualization, building the EI environment
Building Trust, “Culture Eats Strategy for Breakfast”
Assertiveness
Dealing with anger in the work place
The Boston EIQ – Self–Assessment tool
Using EI as a Change Management Strategy

Module 2:

Performance Review/ Appraisal
Improving Performance
Building a Performance Culture
Job Objective, Results and Values
Ongoing Review Strategies
Using Self-Assessment providing feedback
Listening Skills, Building Rapport
Setting Performance Goals
SMART Goals

Module 3:

Creating a Cultural Mindset

Appraisals and Reviews:
Preparation for both before the discussion
Good use of time, focus on the job
Essential Features of Effective Systems
Management Commitment to High Behaviour Participation
Training for Managers, Consistency, Recognizing good performance, reward systems and feedback

We specialize in creating unique programs specifically for your needs as a company.

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Educational & technical skills certification for attendees issued on completion

 

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