Your employees are the life blood of the company, they often know more about the day to day activities than even you do; they either convey the message you want to new and seasoned customers and producers, or they fill in the blanks with their own life experiences. Do you know what your CSR’s are skillfully presenting? Contact us for useful training modules to help you people grow. 604-421-1722
Customized training available in flexible formats
Handling Internal Customers
Practice Listening Skills
What’s different about good service?
Three tips of Customer Service Excellence
How effective is your communication?
How do you deal with colleagues?
How do you handle conflict?
Identify your listening style
Test your Verbal Communication Skills
What are your non-verbal communication styles?
First Impressions and Assumptions
What is Self talk
Dealing with Questions, Rejections and Complaints
The Importance of good telephone skills
Using a telephone
What I meant was
What kind of questions do you ask
Use of Email
Use of cell phones & text at work
Schedule time – meeting planner
Recognize blocks to communications
Effective use of systems
Maximizing available systems
Certificate issued for both education and technical skills